goldcar portugal - lisbon airport car hire companies
Enjoy the Goldcar benefits
* We renew our fleet of 20.000 cars annually
* Your reservation always available. You will always have your car!
* More than 25 years in the market
* Unlimited mileage is included in your rate
Goldcar Portugal Rental Terms for travel between 01-Jun-2015 and 31-Dec-2019Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.95% applies).
The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).
Our agents will receive daily or weekly rates and these prices are subject to future modifications.
If weekly rates are received, it is still possible to hire a car for a shorter rental period than one week,
although the minimum rental is 3 days. This means that although it is possible to make a reservation for a period of less than 3 days (1 or 2 days), the cost for
1, 2 or 3 days is the same.
When the rental period is for less than a week, we calculate the price of one week and divide
among 6. Then multiply the result by 4 or 5 days. If the lease is for more than a week, we estimate
the cost of a week and divide it by 7. Then multiply the result by 8, 9 days etc.
The price for 6 and 7 days is the weekly price.
You will receive the rates/prices without taxes. You will receive a Excel document (.xls) with the taxes
included and excluded.
We accept credit cards to pay the costs of cars rental, fuel and other local extras. The main driver of
the car rental contract must be the cardholder of one of the following valid credit cards: Master
Card and VISA.
It is possible to pay with one card (rental + fuel + extras) and leave the Excess with a different card (both cards must
be in the name of the main driver on the rental agreement).
We also accept debit cards and EC-Karte which implies the following conditions:
Destinations with Excess: The customers will be charged* the corresponding Excess**.
*Please, take into account that due to the foreign exchange rate and other possible banking charges not related to Goldcar,
the customer will have to take responsibility for the possible expenses involved when we charge/refund the aforementioned
**It is essential that after the rental period, the customer goes to our office to return the vehicle and asks for the refund of
the deposit/Excess (if the car is returned in good condition, the vehicle has not been involved in any accident/breakdown…etc.). Please, take into account that it is not possible to make any refund on a debit card if we do not
physically have the card.
We do not accept payment by American Express, Postepay or Diners. Nor will accept payment in
Included in the Price
The rental rates include Compulsory Automobile Cover and the Supplementary Civil Liability cover
for the damage, involving third parties, arising from use and circulation of the vehicle.
CDW (Collision Damage Waiver) and Vehicle Theft coverage with Excess.
Not covered under the included cover:
Tires, Wheels, Rear view and side mirrors, Windows, Hubcaps, Taxi (transportation),
Towing costs, Locks, Battery, Motor, Undercarriage and Interior of car, Clutch, Replacement
Keys, Copy of the key and delivery of the key to the closest Goldcar office, damage to oil sump, Catalytic
convertor, Radiator, 500€ deposit if a replacement vehicle is needed and Repair Period. Please see more
in the Optional Covers Section.
Third Party Cover
Fortuitous fire and vandalism acts as long as the conditions stated in the contract are fulfilled
Airport Service Fee
VAT (see payment details)
Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There
will be a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of
these hours, unless the customer has selected the optional Relax Cover Package.
Goldcar gives 59 minute grace period for the drop-off of vehicles without any additional costs to
the customers. Therefore, Goldcar permits customers to return their rental vehicles up to 59 minute
later than the time stated on the rental contract.
The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is
required (Please see the section Extensions of the Rental Period for more information).
The following documents are necessary to be able to rent a vehicle: Passport or Identification card, international driving license written in Roman letters and a valid credit/debit card.
OPTION 1 (by default):
Flex Fuel SDR/QRS: The Quick Return System, (SDR in Spanish,) associated with this reservation is an
agile system for returning the vehicle: it allows the customer to avoid unnecessary delays while returning the vehicle, last minute searches for service stations, or extra charges and penalties for refuelling errors. For this reason, the Quick Return System includes a full tank of fuel that doesn’t need to be returned full, it does away with the need for a check-in process to prove that the vehicle is topped
up at the time it is returned, and it allows for flexibility in the return time. The cost of the Quick Return System must be paid on collection of the vehicle. It is determined based on the model of the
hired vehicle and its fuel capacity, the price of fuel at collection and operational and logistical expenses. The Quick Return System includes the compensation for remaining fuel on return of the vehicle according to the eights marked by the fuel gauge, excluding from that compensation the
amount related to operational and logistical costs.
IMPORTANT: the special current fuel policy for 3 days or less will disappear. Please, bear in mind that
we will process a refund for the remaining fuel on return of the vehicle but excluding the amount
related to operational and logistical costs.
The price of the Quick Return System can be found at this web address: www.goldcar.es/SDR. It is
necessary that you provide the customers with this link (on your Website, your vouchers…etc.) so that
there is transparency with the fuel prices.
As you are aware, one of the most important issues is the transparency of the prices with no hidden
costs. According to legal experts in consumers rights consulted this new system complies completely
with European legislation.
We calculate the price of the SDR according to the following calculation:
SDR = Vehicle Model (in liters) x Price(€/liter) + OLC
Vehicle Model (in liters): the capacity in liters of the fuel tank based on the model the customer receives
Price (€/liter): the calculation of the unit Price of the fuel, taking as reference the average
Price of the petrol stations in the Alicante Province (rentals with origin in Mainland & Baleares) and Gran Canaria (for rentals with origin in any of our offices in the Canaries) according
to the rates published in the Web of Industry, Energy and Tourism Ministry: Spain
(https://carburanti.sviluppoeconomico.gov.it/OssPrezzi/ricerca) and Portugal
(http://www.maisgasolina.com). The value used is the result of the average of the cheapest
and the most expensive price available on the date consulted.
OLC: The necessary operational and logistical costs , the cost is associated to the concrete
model of the vehicle provided
We consider this new system to be very beneficial for the customers and both our companies as the
customers´ satisfaction will be increased positively.
Please, take into account that this issue will be a huge advantage compared to the current Goldcar
fuel system. Furthermore, we are sure we will reduce the amount of claims related to the current poli
cy as well.
We suggest that you explain in your Website our new system in a different way highlighting the advantages the customer will have.
The main advantages for the SDR/QRS will be as follows:
-The vehicle is provided with a full tank
-It is not necessary to refill the tank before returning the vehicle
-Avoid unnecessary delays while returning the vehicle:
a. A check-in process is not necessary to prove the vehicle is topped up at the time it is returned
b. it is not necessary to look for a petrol station to refill the vehicle near to the drop off location
-Avoid refueling errors and the consequent costs as this is considered negligence
-Flexibility in the rental (in the offices where it is possible, the vehicle can be returned although the
office is closed)
-Save money (the unused fuel is refunded)
-Comfort thanks to the automatic refund of fuel when the contract is finished
OPTION 2 (we need to know if you are interested in this option):
Full Fuel SDC/CRS: The Classic Return System, (SDC in Spanish and associated with a higher rate): this
option includes a full tank of fuel and must be paid on collection of the vehicle. The price of fuel is
determined based on the price of the petrol stations. This option implies that the customer has to return the vehicle full of fuel (all rental durations). It will be necessary that the customers show the petrol station receipt on return confirming they have refilled the tank. If the vehicle is not returned with
a full tank, the refund of the amount paid will have a deduction equal to the value of the missing liters of fuel (according to the current petrol station prices) plus a penalization of 40€.
If you want to offer both the Flex Fuel as the Full option, you will have to define the Fuel option within the reservation.
Diesel vehicles are available, normally at an additional charge of 2€ per day, but diesel vehicles can
never be confirmed to the client before pick-up. If the client wants to hire a diesel car he should ask
for it upon arrival.
Extras and Additional Charges
Diesel vehicles are available at additional charge. (Please see Fuel section for more information.)
7€ (taxes included) per day with a Maximum charge of 98€ (taxes included) per driver.
BABY SEATS/BOOSTER SEATS/MAXI COSI:
7€ (taxes included) per day with a Maximum charge of 98€ (taxes included).
Baby seats/Booster seats must be fitted by the parent or guardian. Our staff is not permitted
to help with the fitting of these items. The customer will always be responsible for fitting the
MINIMUM AGE REQUIRED/DRIVING LICENCE MINIMUM PERIOD:
Drivers must be 21 years and have held a valid driving licence for a minimum of 12 months. Customers who are under the age of 25 will be able to drive our vehicles but they will have to pay a
surcharge per rental. The customers who are 25 will not pay this surcharge. We took this decision
given the high risk of accidents in customers of this age group. The customers who have held the
driving license for less than 4 years will also have to pay a fee per rental. We will apply only one
charge if the customer is under the age of 25 and has had a driving license less than 4 years.
MINIMUM AGE REQUIRED FEE:
25€ per day with a minimum charge
of 75€ (no maximum charge)
|Rest of categories||
6€ per day with a maximum charge
DRIVING LICENCE MINIMUM PERIOD FEE:
|All Car Categories||
6€ per day with a maximum charge
We have GPS available at many of our locations, although it cannot be reserved in advance. If the
customer would like GPS, they must check the availability upon arrival at the pick-up location. The
cost of GPS is 10€ per day with a maximum of 140€ per rental. It is necessary to leave a deposit of
90€ which will be refunded when the GPS is returned in good condition.
GPS is NOT available on one-way rentals.
A charge up to 150€ will be applied if the returned car requires special cleaning.
Customers who abandon Goldcar vehicles at any location other than the location agreed upon on
the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport
of the vehicle to the agreed upon drop-off location, as well as the corresponding daily rental
charges and 35€ daily penalization fee.
Telephone assistance for every customer on weekdays between 09:00 and 18:30 will not incur
an administrative fee. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax
Cover Package. (Please see the Optional Cover section for more information.)
In the case of accident or vehicle breakdown we will retain a new excess amount in order to provide
a substitution vehicle. The deposit will not be necessary for any customers whom have contracted the optional Relax Cover Package.
Changes in flight arrival destinations will incur a 60€ fee. If the flight is diverted and the customer collects the vehicle in a location different to the one reserved.
AFTER HOURS COLLECTION:
The after-hours collection has an additional local charge of 40€ per car (flight numbers are essential).
We charge a 40€ administration fee to the client if we receive a traffic fine. We are obliged to provide the corresponding Authorities with the details of the customers who receive a fine during the
hire period. This fee does not include the payment of the fine.
The customer must pay the fine directly to the corresponding Portuguese Authorities.
One-way charges apply for all rental periods and this service is only possible between the following offices: Faro, Porto and Lisbon.
ACCIDENT ADMINISTRATION FEE:
We charge a 50€ administration fee to the clients when they are involved in an accident (File proceedings) and have NOT taken our Super Relax Cover (destination with Excess).
This will be applicable to all our countries where we have Excess (this fee won’t be applicable to
destinations Zero Excess): Spain, Italy & Portugal.
EXPRESS /PRIORITY CHECK-IN SERVICE:
The customers, who purchase this service, will have the advantage of not having to wait to pick up
the car. We will have a priority check-in desk for immediate pick-up. The cost of this service is, between 20€ and 50€ in high season* (VAT included) per booking. Please, take into account that
this special service is limited to a certain number of bookings per hour in each location.
Once we have reached our limit of bookings requesting this service (8 pick ups per hour and location),it will not be possible to make any more bookings with Priority Check-in/Express service.
This means that the bookings will not be rejected. These bookings will be confirmed but the Priority
Check-in/Express service will NOT be booked.
This service is purchased when you make a booking using one of our automatic booking systems.
Please, for further information, consult the information related to our Automatic Booking
LOSS OF THE VEHICLE DOCUMENTS:
If a customer returns a vehicle and the vehicle documents are not in the car (after checking the car),
we will proceed to charge this fee.
The cost of this fee will be as follows:
-Portugal 105€ per vehicle
Travelling Outside of Portugal
Goldcar vehicles rented in Portugal are not allowed to travel outside of Portugal.
The only exception is for customers who pick up their vehicles at Faro, Lisbon and Oporto offices,
they may travel to Andalucia at an extra cost of 9€ per day with a minimum charge of 25€ and with a
maximum charge of 90€.
Customers who pick up their vehicles at our Oporto office may travel to Galicia, Asturias, Cantabria & Basque Country. An additional cover is necessary for these customers. The cost of this additional
cover is 9€ per day, and is applied to the total rental period, with a minimum charge of 25€ and with a
maximum charge of 90€.
Goldcar vehicles rented in Madeira are not allowed to travel outside of Madeira.
Vehicles collected in Madeira may travel to Porto Santo Island as long as the customer contracts the
additional cover for a daily fee of 9€ per day of the total rental period, with a minimum charge of
25€ and with a maximum charge of 90€. If the additional cover is not contracted by the customer
then the basic cover included in every rental will only be valid on the island where the vehicle was
collected by the customer.
|CAR GROUPS||CUSTOMER LIABLITY||
|X/XG/AA/4A/A2/BB/CC/CG & C1:||1200€ EXCESS||950€|
|G/GG/GW/I/J & JJ:||2500€ EXCESS||1700€|
|K/O/P/PP & Q:||3000€ EXCESS||1900€|
Car Groups – The amount can vary depending on the car group.
Customer Liability – In event of Vehicle damages and/or theft (full vehicle or vehicle accessories), the customer will be liable up to the excess amount shown in this column. Customers will only be required to
pay an additional amount in cases of negligence, unauthorized use of the vehicle, breach of the general
terms & conditions, etc.
Amount to Block – This will be the amount to block (or charge in case of debit cards) as a guarantee although the full liability of the customer is always the amount shown in the previous columns.
Not Included in Any Cover Package
Traffic fines, sanctions and judicial costs related to traffic violations or law and tolls
All costs derived from the use of the incorrect and/or lack of petrol.
Personal effects are not covered. It is recommended having these items covered through personal
The loss of the vehicle documents
If customers load the car with more than the stated capacity or vehicles are taken “off-road” (unpaved roads).
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular
phone at the time of the accident.
The use not permitted includes and is not limited to the following cases mentioned by way of example:
Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back
Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for
aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customers state are known to
them when they sign this agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or
poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Sub-leasing the vehicle.
Using the vehicle for unlawful activities.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack
is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or
Using the vehicle to give driving lessons under any circumstance and/or to teach special driving
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Driving a hired vehicle beyond the borders of continental Spain, and vehicles hired in the Balearic or
Canary Islands that are not allowed to leave the island where they were hired unless they have express,
written permission to do so and the relevant extra cover has been taken out.
Continued use of the vehicle after the rental period has ended.
In the event of cancellation the initial deposit paid remains non-refundable.
Last Minute Cancellations
Reservations can only be cancelled up to 4 hours prior to the start of the rental (after these 4 hours, it
will not be possible to cancel the booking).
We will invoice you the no-show bookings related to the bookings confirmed for special car groups.
We remind you that our special car groups are: 4A-E-DD-DG-FF-G-GG-GW-L-LL-N-I-J-JJ-K-O-P-PP-Q-V-VV.
IMPORTANT: Invoicing (twice a month). You can find the invoices for the No-show bookings in the
Agency Area/SAR (same procedure as the current one for your prepayment invoices: once you have received
the usual email explaining that you can find your pending invoices in the Agency Area, you can find the noshow invoices in this Agency Area as well).
The amounts we will invoice you for the No-Show bookings will be as follows:
Rental from 1 to 3 days: 5€ (VAT included) per booking
Rental for 4 days: 6€ (VAT included) per booking
Rental for 5 days: 7€ (VAT included) per booking
Rental for 6 days: 8€ (VAT included) per booking
Rental for 7 days: 9€ (VAT included) per booking
Rental longer than 7 days: 10€ (VAT included) per booking
We will only deliver Goldcar rental vehicles to customers at our Portugal offices. In no case will we
make the delivery of our vehicles to any locations other than our office.
In the case a customer would prefer a diesel vehicle, they should communicate this at the moment they
pick-up the vehicle (Please see the Fuel section for more information).
All vehicleswill receive instant confirmation through the automatic booking system.
The special groups, depending on the availability, will be confirmed or denied.
You will receive the response of our automatic system in the same period of time used for the free sale
Extensions of the Rental Period
The collaborator must send any vehicle hire extension to Goldcar to the corresponding office/airport by email or fax (the office has to confirm or deny the extension) and always send a copy of this extension by
e-mail to the following e-mail address as well:firstname.lastname@example.org
The minimum period of time required to send the extensions is 24 hours prior to the end of the current
The customer must always travel in person to the closest Goldcar office in order to make the necessary adjustments to the rental contract. Rental periods cannot be extended by telephone. If for any reason the rental period cannot be extended, then the customer is obligated to return the rental vehicle at
the location, time and date agreed upon on the rental contract.
IMPORTANT: For all extensions of contracts we will apply the price according to the original booking date
and not according to the date when the extension is made.
The extension cannot be sent as a new booking. It will always be an extension of an existing contract.
The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required. When a customer needs a vehicle for a rental longer than 28 days, we will have the following option:
MAKE A NEW CONTRACT
-A new booking has to be made applying the rate at the time the booking is confirmed and according to
the pick-up date of the new booking (it is NOT possible to use the rate applied to the previous booking/contract)
-A new vehicle will be provided (the previous vehicle is returned)
-The local extras have to be paid again in the new contract (Additional drivers, Additional covers, Diesel…etc.)
-The fuel tank of the new contract/vehicle has to be paid
In the event the vehicle is returned later than the agreed rental drop-off time stated in the contract, the
cover will no longer be valid and the customer will be responsible for paying a 40€ per day late fee. In
addition to the corresponding late fees, the customer must also pay the daily rental rate. Customers
who abandon Goldcar vehicles at any location other then the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the
agreed upon drop-off location, as well as the corresponding daily rental charges and 40€ daily penalization fee.
Returning Vehicles Early
If a customer returns the vehicle earlier than the agreed upon drop-off date stated in the rental contract,
Goldcar will not refund the customer for any unused days.
There is a 59 minute grace period for the return of all rental vehicles. In the event the vehicle is returned
later than 59 minute past the agreed rental drop-off time stated in the contract, the cover will no longer
be valid and the customer will be responsible for paying a 40€ per day late fee. In addition to the corresponding late fees, the customer must also pay the daily rental rate.
Goldcar is proud to have its very own Roadside Assistance Department.
We offer 24 hour roadside assistance for our clients. Telephone assistance for every customer on weekdays
between 09:00-18:30 will not incur an administrative fee. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance outside of these hours, unless the customer has selected the
optional Relax Cover Package.
To contact the S.O.S department:
Tel.: +351 70750 1990
Fax: +34 965 93 92 12
S.O.S / Roadside Assistance must be notified within 48 hours if:
Theft: All thefts must be reported to the police and an original copy of the report must be obtained by the
Accident: In case of accident or collision, the client must correctly fill out the provided form (Declaração
Amigável de Acidente), which can be found in the glove-box of the rental vehicle).
All claims must be registered, within 30 days of the drop-off of the vehicle, through the agency section
of our website www.goldcar.es
You will receive a confirmation email with the details and file number that have been assigned to the
claim. This file number must be quoted in the subject line of any further correspondence regarding
the file in order to process the claim correctly.
In order to access this information you will need your agency number and password, which will be provided to you by our sales department. A complete user’s manual will also be provided.
To contact the department heads of the Customer Services Departments:
Email address: email@example.com
Email address: firstname.lastname@example.org
Important Information to know about the Portuguese Motorways
The Portuguese government is changing the way it manages the use of some of the main roads in the
Some motorways that were previously free have lost that feature as the government has started
to charge for their use.
These motorways will only have overhead gantry systems and they will not have toll booths or machines
where you can pay as you go.
There are essentially 2 options to pay for the use of theses motorways: electronic and manual.
If the customers do not have an Electronic Device or do not manually pay the due charges then they will
Photos are taken of registration plates and bills and fines will be sent to the customers´ registered home
address in their country of origin.
Goldcar now has reached an agreement with Via Verde -the firm in charge of collecting these fees/tollsto install in all our cars ‘Electronic Devices’ for automatic payment.
Thanks to these devices, tolls will be automatically charged to the customer´s credit cards 15 days after
the car hire contract is finished.
This will be very beneficial as the customers will avoid the hassle of paying in person in a post office or
‘Payshop’ the next day –or up to 5 days after using the toll- and of course you avoid being fined for not
paying the fees due.
This is a service thought to help the customers during their rentals in Portugal.
IMPORTANT: It is not possible to purchase our Toll device if the customers have a Maestro
card as method of payment
Portuguese law set a price of 1,5€ per day (taxes excluded) with a maximum charge of 15€ per rental
(taxes excluded) for the renting of this ‘Electronic Device’ and that’s the amount Goldcar will charge the
customers at the beginning of the contract if they choose to purchase this service. When the vehicle is
returned, Goldcar will also charge the corresponding tolls to the customer´s credit card (15 days after
the drop off date, this is not an immediate payment on arrival).
Please, take into account that Goldcar will charge the corresponding amount informed by Via
Verde as they are the ones who establish the toll prices (not Goldcar).
Please, note that if the customers reject this service, we will not charge this daily fee to the customer and
if the customer uses any of the motorways under this scheme and do not comply with the payment obligation by any other method, Goldcar is legally bound by Portuguese Law to identify the customer so the
authorities entitled can proceed with payment claims. This identification process is a lengthy and manual
Goldcar will charge the customer an administrative fee of 35€ for it.
On arrival the customer will be asked if they want to purchase this service, upon accepting or denying
this option, the customers will be asked to sign specific terms and conditions for it together with the car
We think it is advisable to inform your customers about this option in your vouchers. This way the customers will not be worried about these special terms in Portugal, they will know that they have the option of purchasing our electronic devices.
In addition to this, we want to inform you about the estimated cost of the tolls when a driver uses a motorway:
-0,08€ per kilometre (this cost is estimated & not fixed and can vary depending on the current Portuguese laws).
The translations of these general terms and conditions are for information purposes only and are not legally binding.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any prepaid amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.